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Garmin watch strap arrived rapid delivery service Graphite Silicone 26mm
PART Number 010-13393-07
But strap in box was an older version so had to call them but guy on phone was adamant that it was the correct strap due to the part number on the box so item has now been returned as it was not the same strap as advertised on their website
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Dear Al,
I am very sorry to hear that you have received the incorrect strap. We take this very seriously and we will be investigating accordingly.
From what I can see, the packaging matches to the strap that was ordered but the incorrect strap was in the box. Whether this is an error on our side or at Garmin is still under investigation however we will get to the bottom of it to prevent a reoccurrence of this issue.
I believe the item is in transit for refund, however if you would like us to exchange it for the correct one, we do have one in stock which is all correct. Please let us know if you wish to exchange or stick with a refund.
Once again my sincere apologies for any inconvenience caused,
Kind regards
Scott
PART Number 010-13393-07
But strap in box was an older version so had to call them but guy on phone was adamant that it was the correct strap due to the part number on the box so item has now been returned as it was not the same strap as advertised on their website
---------------------------
Dear Al,
I am very sorry to hear that you have received the incorrect strap. We take this very seriously and we will be investigating accordingly.
From what I can see, the packaging matches to the strap that was ordered but the incorrect strap was in the box. Whether this is an error on our side or at Garmin is still under investigation however we will get to the bottom of it to prevent a reoccurrence of this issue.
I believe the item is in transit for refund, however if you would like us to exchange it for the correct one, we do have one in stock which is all correct. Please let us know if you wish to exchange or stick with a refund.
Once again my sincere apologies for any inconvenience caused,
Kind regards
Scott
作者:Al
回顾 20/04/2026
高级客户
