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9 WARWICK ROAD, KENILWORTH CV8 1HD, 英国

条款和amp; 条件

  • 我们的业务

    本网站名称是First Class Watches CHN,为 First Class Watches有限公司所有。我们的总部设在英国中部。我们是网站上所有产品的官方英国经销商。

    First Class Watches Limited
    9 Warwick Road
    Kenilworth
    Warwickshire
    CV8 1HD
    英国

    As a smaller online retailer, we take customer service very seriously and always aim to resolve issues to the best of our ability.
    If you would like to submit a complaint, please review our Complaints Procedure.


    Key Terms & Conditions

    By placing an order on our website, you agree to our Terms and Conditions. Below is a summary of our core terms relating to purchases, delivery, and returns.

    1. Order Acceptance and Contract Formation

    Your receipt of an electronic order confirmation does not signify our final acceptance of your order, nor does it constitute a binding contract of sale. The contract of sale is only legally formed at the moment we dispatch the goods to you. We reserve the right to cancel or decline orders prior to dispatch due to security flags, stock discrepancies, or pricing errors.

    2. Delivery and Transfer of Risk

    We fulfill our contract by delivering your order to the nominated delivery address provided at checkout. Our couriers deliver to addresses, not strictly to named individuals. The risk of loss or damage passes to you the moment the item is delivered into the physical possession of a person at that address. We are not responsible for the internal security of your household, workplace or building.

    3. Returns, Hygiene, and Diminished Value

    Under the UK Consumer Contracts Regulations, you have the right to return standard (non custom) orders within 14 days. We exceed this by offering a 30 day returns policy as standard, please review our returns policy page for full information. However, watches and jewellery are high-value, delicate items. To receive a full refund, items must be returned in pristine, unworn condition with all original tags, protective plastics, warranty cards, and packaging intact.

    • Diminished Value: If an item is returned with signs of wear, removed protective films, or micro-scratches, we reserve the right to make a deduction from your refund to reflect the diminished value of the goods.
    • Exemptions: For hygiene reasons, pierced jewellery (such as earrings) cannot be returned once the hygiene seal is broken. Bespoke items, engraved items, and watches where the bracelet has been custom-sized to your measurements prior to dispatch are also exempt from standard return rights.

    4. International Orders and Customs

    For items shipped outside of the United Kingdom, you are considered the importer of record. For some markets, we offer a duties and taxes inclusive service, please review the delivery page and information during checkout to confirm if this is the case for your order. When duties and taxes are not included, the buyer is liable for all charges. First Class Watches is not liable for any delays caused by customs inspections or international postal services.

  • 支付与& 安全
    We have partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your FCW products to over 200 destinations worldwide! When you buy your FCW products from Global-e, you will see that your payment method is charged by **Global-e// FCW **, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order). You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom.

    If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.

  • 免责声明

    虽然本网站不断更新新产品和停产产品,但有时会出现错误。请注意,制造商可能偶尔更新产品,规格可能随时更改。

    如果本网站上列出的产品已停产或缺货,我们将尽力尽快向您发送电子邮件或电话通知您。然而,我们的目标始终是让客户满意,并依赖我们的客户回购以及向家人朋友推荐。因此若产品定价有误,我们还保留取消订单的权利。

  • 手链或手镯尺寸
    • 我们不能保证或承诺身体健康,因为这通常是佩戴者在场时提供的服务。 如果佩戴者的手腕尺寸存在一些不确定性,请考虑让珠宝商在当地确定手镯的大小(这不应超过5英寸; 10英寸)。这项服务是为了礼貌 客户在购买手表时可以使用First Class Watches CHN中的可调节“链接”手链。 根据您提供的信息,我们会尽力在发货前确定手链的大小。

    • 由于手表属于您,因此我们去掉的任何链条将在交付给您时包含在手表的盒子中。

    • 当手表由 First Class Watches CHN调整过尺寸后仍然可以根据退货政策退货。所有的原装表链应该退还并且手表应未损坏。

    • 我们对尺寸调整错误表示歉意,但对于这种失误我们不提供任何形式的赔偿。

    • 有时,我们可能无法直接调整手表的尺寸。这些情况包括:制造商认为有必要将手表退还给他们以进行尺寸调整的情况(在这种情况下,客户将承担此责任)、在需求量极高的时间段或者珠宝商因缺勤或休假而无法回复的时候。当我们无法调整手表的尺寸时,我们将尽力与您联系。

    • 一般而言,减小尺寸并不会延迟手表的发货。但在某些情况下调整尺寸可能会将订单延迟一个工作日。

    • 如果手表需要定制额外的表链,通常是免费的。但是有些手表,例如9ct黄金腕表、陶瓷腕表以及需要超过2-4条表链(取决于供应商),由于原材料或品牌策略有可能会收费。

    • 如果我们需要定制表链将会延迟您的订单,若有现货的话通常需要几个工作日。如果有任何延误我们会尽力通知您。

  • 报废的电子电气设备和amp; 回收

    根据《2006年废弃电器及电子设备( WEEE )规例》,在购买新物品后,我们同意免费回收之前使用的相同功能的任何废弃电子产品。然后,我们将以环保的方式回收废旧电子产品和零部件。

    这是欧盟国家为了减少作为未分类垃圾的报废电子电气设备做出的部分努力,从而代替尽可能的回收垃圾。在购买替换产品时,所有显示划线轮式垃圾箱符号的产品都应提供回收系统。

  • 忠诚度计划

    First Class Watches Loyalty Program Terms & Conditions

    These Terms & Conditions (“Terms”) govern participation in the First Class Watches Loyalty Program (“Program”). By joining or using the Program, you agree to be bound by these Terms. “We”, “Us”, or “The Company” refers to First Class Watches Limited, company number 06197519, with its registered office at 9 Warwick Road, Kenilworth, Warwickshire, England, CV8 1HD. “You” or “The Customer” refers to the individual participating in the Program.

    Rewards and Redemption

    Under the Program, you will earn rewards at the rate of one penny (£0.01) for every pound (£1.00) spent on qualifying purchases. Rewards are credited to your loyalty account and may be redeemed against future purchases at First Class Watches. Rewards have no cash value, cannot be withdrawn or exchanged for money, and may only be used as a discount in accordance with these Terms.

    Rewards are personal to your account and may not be transferred to another person or account, except where duplicate accounts are identified and combined at the sole discretion of the Company as a goodwill gesture. If a purchase is returned, cancelled, or refunded, any rewards earned from that purchase will be deducted from your loyalty account. Where rewards have already been redeemed and your balance is insufficient to cover the deduction, the Company reserves the right to adjust future rewards or request repayment of the outstanding amount. The Company may suspend or restrict your account until any such negative balance is resolved.

    Account Rules and Expiry

    Each customer may hold one loyalty account. Accounts which remain inactive for twelve (12) consecutive months may be closed, and any rewards not used by that time will be forfeited. If your account is deleted or terminated, whether by you or by the Company, any associated rewards will also be lost. The Company reserves the right to suspend, restrict, or terminate your participation in the Program if there is any breach of these Terms or other misuse of the Program.

    Fraud, Abuse, and Technical Issues

    The Program is intended for personal and fair use only. Any attempt to exploit system errors, malfunctions, or technical faults in order to obtain unearned rewards will be considered abuse. If we reasonably believe that fraudulent, abusive, or improper activity has taken place, we may close your account immediately and cancel any rewards earned. While we take reasonable care to operate the Program, we accept no liability for technical issues, errors, or delays, and we reserve the right to correct or adjust account balances in such cases.

    Changes and Termination

    The Company may amend, suspend, or terminate the Program at any time, with or without notice. This includes changes to the rate at which rewards are earned, the rules governing redemption, expiry terms, or account eligibility. Continued use of the Program following any change will be deemed acceptance of the revised Terms. If the Program is terminated, any outstanding rewards will expire immediately and cannot be redeemed for cash or credit.

    Data Protection and Governing Law

    By participating in the Program, you acknowledge that the Company will collect and process your personal information, including account details, purchase history, and loyalty balance, for the purposes of administering and managing the Program. Your information will be handled in accordance with applicable data protection laws and our Privacy Policy, which is available on our website. We may also use your information to communicate with you about your account, Program updates, or promotional offers. You retain the rights of access, rectification, and erasure of your personal data as set out under data protection legislation.

    These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising in connection with the Program will be subject to the exclusive jurisdiction of the courts of England and Wales.

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