The watch , Longines Hydroconquest GMT was as described.
However the papers ( warranty cards) were missing.
I have been promised replacements and assured this was not a return/ demo device… but i dont see how this could have occurred.
They have a phone, pick up and are pleasant to talk to… but how a AD sends out an expensive watch without papers is incomprehensible to me.
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Hello Mr. Mclaughlin,
Thank you your order.
As discussed, I wanted to confirm the details of our conversation regarding your Longines watch and the missing warranty card.
We have now ordered a replacement warranty card from Longines, and as soon as it arrives with us, our team will complete and stamp the card before sending it directly to you.
I discussed the stamping of the card with our warehouse team, who confirmed that we do complete and stamp the warranty cards prior to dispatch. We will ensure this is done correctly before your replacement card is sent.
In the meantime, I can confirm that your watch's digital warranty has already been activated with Longines. This means your warranty is fully valid and registered on the Longines warranty system, so you are covered even while you are waiting for the physical warranty card to arrive.
Finally, as mentioned during our phone call, I would also like to reassure you that your watch is brand new and has not been used as a display model.
Thank you for your patience while we arrange the replacement warranty card. As soon as it arrives, we will complete it and send it out to you without delay.
If you have any further questions in the meantime, please don't hesitate to get in touch.
Kind regards,
Danny